Training

Your professional skills are in demand on a daily basis. You fulfill a role within service
management. Your company environment is subject to constant change. In the training course "Associate in ITSM" you will acquire the skills needed to confidently face these challenges. The acquired knowledge can be directly implemented. You define the work steps or documents that are required and are able to prepare and control them.

Target group

 IT professionals, who intend to deepen one's knowledge as Process Managers or Process Owners within IT Service Management processes and can demonstrate at least 3 years of comprehensive practical experience in ITSM
 IT Service Management experts, who want to control and continually improve the processes according to ISO/IEC 20000 and can demonstrate at least 3 years of professional experience in ITSM

Exam prerequisites

 Foundation Certificate according to ISO/IEC 20000
 At least 3 years of professional experience in ITSM
 Successful completion of a certified training, which prepares for the "Associate in ITSM Exam"
 Proof of successful fulfillment of at least three (3) practical assignments as part of the certified training to assess and confirm the candidate's management skills

Exam content

The multiple choice examination consists of 80 questions relating to the following subject areas:
 Planning the IT Service Management system
 Managing the IT Service Management system
 Measuring, monitoring and reporting on the IT Service Management system
 Improving IT Service Management processes
The examination session will be conducted by an independent invigilator of the Certification Body for Persons – Examination Institute of TÜV SÜD Academy.

Duration of exam

120 minutes

Certification

Certificate "Associate in ITSM" of the Certification Body for Persons – Examination Institute of TÜV SÜD Academy