In this lifecycle module you will gain insight how to use service management and arrange your services on a strategic level. 'ITIL® Service Strategy' addresses the context of Service Strategy and how Service Strategy can be used to play an important role in your organisation.

The main target group for the ITIL Intermediate Qualification: Service Strategy Certificate includes but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle.

4 days (1 block, 4 days continuous, at the end of the training candidates have the option to take the exam) The exam will be in English.

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

 - Service Strategy Principles

 - Defining services and market spaces

 - Conducting Strategic Assessments

 - Financial Management

 - Service Portfolio Management

 - Managing demand

 - Driving strategy through the Service Lifecycle

 - Understanding Critical Success Factors and risks.

The necessary skills are interactively transferred through a mixture of presentations, discussions, actual situations and case based exercises. An active attitude is expected.

You will receive:

a training handout with all presentations, cases and exercises. The book; Service Strategy

ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate).