In this lifecycle module you will gain insight in the service design for your internal organisation and your customers. 'ITIL® Service Design' addresses the context that is needed for a good design of your services. You will learn and understand what Service Design is and in which way Service Design plays an important role for your customers and your own organisation.

The main target group for the ITIL Intermediate Qualification: Service Design Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of design activities within the Service Lifecycle.

4 days (1 block, 4 days continuous, at the end of the training candidates have the option to take the exam) The exam will be in English.

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

 - Management and control of all Service Design activities

 - Management and application of Service Design concepts, inputs, outputs and activities

 - Knowledge of Service Design principles and management of Service Design processes

 - Control and coordination of Service Design technology related activities Justification and control of the organisational and technological issues on Service Design Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks.

The necessary skills are interactively transferred through a mixture of presentations, discussions, actual situations and case based exercises. An active attitude is expected.

You will receive:

a training handout with all presentations, cases and exercises. The book; Service Design

ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate).