In this training candidates get competencies in:

Explaining the importance of the Planning, Protection & Optimization processes and functions in the context of the ITIL®v3 Service Lifecycle; How to use the information from capacity management, availability management, information security management, demand management, IT-service continuity management and risk management to advice about the organizational structure, technology and implementation of these processes How to use the information from capacity management, availability management, information security management, demand management, IT-service continuity management and risk management to advice about the maturity of other Service management processes.

The target group of the ITIL Certificate in Planning, Protection and Optimization is:

Individuals who have attained the V3 ITIL Foundation certificate in Service Management, or the V3 Foundation Bridge certificate and who wish to advance to higher level ITIL certifications Individuals who require a deep understanding of ITIL Certificate in the Service Offerings and Agreement processes and how it may be used to enhance the quality of IT service support within an organisation IT professionals that are working within an organisation that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement Programme Operational staff involved in Capacity Management, Availability Management, ITSCM, Information Security Management, Demand Management, Risk Management, who wish to enhance their rolebased capabilities.

4 days (1 block, 4 days continuous, at the end of the training candidates have the option to take the exam) The exam will be in English.

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

Service Management as a Practice Processes across the Service Lifecycle pertaining to the practice elements within Planning, Protection and Optimization Capacity management as a capability to realise successful service design Availability management as a capability to realise successful service design IT Service Continuity Management as a capability to support overall Business Continuity Management Information security management as part of the overall corporate governance framework Planning, Protection and Optimization roles and responsibilities Technology and Implementation Considerations Challenges, Critical Success Factors and risks

Capacity Management

Availability Management

IT Service Continuity Management

Information Security Management

Demand Management

Challenges, Critical Success Factors and Risk Management for Service

Planning, Protection and Optimization.

The necessary skills are interactively transferred through a mixture of presentations, discussions, actual situations and case based exercises. An active attitude is expected.

You will receive:

a training handout with all presentations, cases and exercises.

ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate).