Contact : +31 20 492 3143 or email at info@dictsolutions.com
Short description
In this training candidates will gain understanding of the changes made in ITILŪ V3 and will be prepared to take the V2 V3 bridging exam. The concept of Service management as strategic asset and the Service Lifecycle principles and processes will be explained on foundation level. Current ITILŪV2 foundation knowledge is expected.
Target Group
The target group of the ITILŪ V3 Foundation Bridge course is existing holders of ITILŪ Foundation Certificate from earlier ITILŪ versions who want knowledge and understanding of the new content of ITILŪ version 3.Duration
2 days (1 block, 2 days continuous, at the end of the training candidates have the option to take the exam)
Content
The candidate understands and knows the Basic Concepts used in the literature. Service Management as a practice:
Candidates can define Service and comprehend and explain the concept of Service Management as a practice.
The Service Lifecycle:
Candidates understand the value of the Service Lifecycle, how the processes integrate with each other, throughout the Lifecycle and explain the objectives and business value for each phase in the Lifecycle.
Generic concepts and definitions:
Candidates can define some of the key terminology and explain the key concepts of Service Management.
Key Principles and Models:
Candidates can comprehend and account for the key principles and models of Service Management and to balance some of the opposing forces within Service Management.
Processes:
Candidates understand how the Service Management processes contribute to the Service Lifecycle, explain the high level objectives, scope, basic concepts, activities and challenges for five of the core processes and state the objectives and some of the basic concepts and roles for thirteen of the remaining processes including how they relate to each other.
Functions:
Candidates can explain the role, objectives, organizational structures of the Service Desk function and to state the role, objectives and overlap of three other functions.
Roles:
Candidates can account for and are aware of the responsibilities of some of the key roles in Service Management.
Technology & Architecture:
Candidates understand how Service Automation assists with integrating Service Management processes.
ITILŪV3 Qualification scheme:
Candidates can explain the ITIL Qualification Scheme, distinguish between the purposes of the two intermediate streams, mention the included certificates, ITIL Expert and ITIL Master, and understand the different options for further training.
Training method
The necessary skills are interactively transferred through a mixture of presentations, discussions, actual situations and case based exercises. An active attitude is expected. The training is available in Dutch, English and French Examination can be taken in multiple languages. Visit the EXIN website at www.exin.org to check language availability.Materials
You will receive:
a training handout with all presentations, cases and exercises.
The book: Foundations of it service management
Prerequisites
Hold the ITILŪ V2 Foundation certificate Recent foundation level knowledge.ITILŪ is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.
The Swir l logo is a Trade Mark of the Office of Government Commerce. All our courses will be accredited by EXIN
.