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laatste update 18-11-2011

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Your benefit

Your professional skills are in demand on a daily basis. You fulfill a role within service management. Your company environment is subject to constant change. In the training course "Professional Management and Improvement of ITSM processes" you will acquire the skills needed to confidently face these challenges. The acquired knowledge can be directly implemented. You define the work steps or documents that are required and are able to prepare and control them.

Target group

§ IT professionals, who intend to deepen one's knowledge as Process Managers or Process Owners within IT Service Management processes

§ IT Service Management experts, who want to control and continually improve the processes according to ISO/IEC 20000

Exam prerequisites

§ Foundation Certificate according to ISO/IEC 20000

§ Successful completion of a certified training, which prepares for the "Professional Exam
Management and Improvement of ITSM processes"

§ Proof of successful fulfillment of at least two (2) practical assignments as part of the certified training to assess and confirm the candidate's management skills

Exam content

The multiple choice examination consists of 40 questions relating to the following subject areas:

§ Align IT Service Management to changes in the business

§ Maintain the management system

§ Apply the continual service improvement lifecycle

§ Analyze compliance and efficiency

The examination session will be conducted by an independent invigilator of the Certification Body for Persons – Examination Institute of TÜV SÜD Academy.

Duration of exam

90 minutes

Certification

Certificate "Professional Management and Improvement of ITSM processes"
of the Certification Body for Persons – Examination Institute of TÜV SÜD Academy

Training duration

3 days

Fee

Training € 1470.00 (plus VAT), examination € 225.00 (plus VAT)