You are familiar with the basic objectives and contents of ISO/IEC 20000. The related training covers basic knowledge of best practices and the required technical terminology. This training course provides you with an overview of the principles of a management system and the associated audit process. You understand the importance of measures and the continual improvement process (CIP) in your organization. The ISO/IEC 20000 Foundation Certificate forms the basis of more advanced training and certification as per ISO/IEC 20000.

IT professionals involved in the implementation of a management system who thereby adopt best practices.

None. However, it is recommended to attend a related training with a TÜV SÜD Academy certified training institute.

The multiple choice examination consists of 40 questions relating to the following subject areas:

Understanding the definitions and principles of service quality management

Understanding the position of ISO/IEC 20000 in IT Service Management

The quality specifications for IT Service Management

The code of practice for IT Service Management

The examination session will be conducted by an independent invigilator of the Certification Body for Persons – Examination Institute of TÜV SÜD Academy.

60 minutes

Foundation Certificate in ITSM according to ISO/IEC 20000 of the Certification Body for Persons

– Examination Institute of TÜV SÜD Academy

3 days

Training € 1470.00 (plus VAT), examination € 165.00 (plus VAT)